Refund and Returns Policy
Peninsula Flower stands behind every arrangement. Our commitment to the Peninsula Standard means we take full responsibility for the quality and condition of every delivery.
Freshness Guarantee
Every stem is sourced at peak bloom and conditioned in our Central atelier on the morning of delivery. If your arrangement does not arrive in perfect condition, contact our concierge desk within 4 hours of delivery. We will replace the arrangement or issue a full refund — your choice.
Cancellations
Orders may be cancelled for a full refund up to 6 hours before the scheduled delivery window. Cancellations within 6 hours of delivery are subject to a 50% restocking fee, as stems will already have been conditioned and allocated to your arrangement.
Returns
Due to the perishable nature of fresh flowers, we do not accept returns. If you are dissatisfied with your arrangement for any reason, contact concierge@peninsulaflower.com within 4 hours of delivery and we will make it right.
Refund Processing
Approved refunds are processed to the original payment method within 5-7 business days. For corporate account billing, a credit note will be issued to your account.
Damaged or Incorrect Orders
In the rare event that your arrangement is damaged in transit or does not match your order, photograph the arrangement as received and contact concierge@peninsulaflower.com immediately. We will dispatch a replacement within 2 hours during business hours.
Last updated: June 2026